When passengers set sail on a cruise trip, they anticipate to calm down and go to a few of the most lovely ports they’ve been dreaming of. Nonetheless, this dream was thrown off beam after the cruise line introduced that the ship had damaged down.
The cruise skipped a number of scheduled stops, reducing down the itinerary and irritating friends. To make issues worse, the answer Princess Cruises got here up with left passengers outraged, with some even saying they gained’t be crusing with the cruise line once more.
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The Ruby Princess Missed A number of Ports After A Propulsion System Breakdown
Based on a video by Doug Parker of Cruise News Today, the Ruby Princess set sail from San Francisco on July 9 for an 11-day cruise by Alaska and Canada. The itinerary promised scenic stops, glacier visits, and port calls in fashionable locations within the area.
Nonetheless, simply two days into the journey, passengers stated the ship skilled three separate propulsion failures, forcing it to sail at lowered speeds for the rest of the cruise. One visitor even described the ship coming to a whole cease at sea earlier than finally shifting once more.
Because of the mechanical points, the Ruby Princess missed a deliberate glacier go to to Endicott Arm and canceled a full-day cease in Victoria, British Columbia. That go to was changed with a shorter cease in Prince Rupert, British Columbia. Whereas friends have been understandably disillusioned by the modifications, many stated they have been much more upset by the cruise line’s response. Passengers took to social media to share their frustrations, calling the compensation supplied for the missed experiences insufficient.
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Passengers Are Outraged Over Princess Cruises’ Response
The Ruby Princess docked in Cozumel, Mexico.
A Reddit consumer, Pale_Ad3094, posted on the r/PrincessCruises subreddit in regards to the irritating ordeal. They stated that they had simply boarded the Ruby Princess once more when the captain introduced the propulsion points and canceled ports. Based on the Redditor, Princess Cruises initially supplied a $50 reimbursement, which they referred to as a “joke.” They argued that passengers deserved at the very least half of their cruise fare again. The consumer ended their publish by saying they might by no means sail with Princess once more.
One other Redditor, jellypew, shared in a separate thread that the cruise line later supplied an extra $150 non-refundable credit score, however many nonetheless felt that wasn’t sufficient.
“We’re receiving a $150/individual non-refundable credit score on prime of the $50 credit score for lacking Victoria. Extraordinarily disappointing contemplating the price of the cruise and what was missed.”
Commenters agreed, mentioning the low compensation, poor communication, and lack of customer support. Some stated they’re contemplating switching to different cruise traces like Celeb, which handsomely compensated passengers after a recent “total blackout.” Others shared tales of comparable cruise disruptions up to now, whereas some are nonetheless hopeful that Princess will present a greater decision.
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They wrote: |
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“$50 is a joke. Makes me surprise if I ought to e-book Celeb as an alternative… Appears to be like like they handle their passengers when this occurs.” |
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“It is the shortage of transparency, deceptive statements, false data, and lack of customer support and reimbursement that bothers me.” |
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“You may be refunded 100% of your charges for all missed ports. This has nothing to do with Princess; that is business customary.” |
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“We had related points a bit in the past. Our cruise was a bit gradual and high quality, [but] the subsequent [one was] a bit of extra problematic. Then they cancelled some cruises for in depth repairs in Galveston as a result of they could not get it mounted whereas underway.” |
Passengers are nonetheless ready to see if Princess Cruises will supply extra compensation. According to CruiseMapper, the Ruby Princess is scheduled to finish its voyage on July 20, leaving time for the cruise line to deal with the considerations.
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